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Returns, Exchanges, or Refunds

    Although we do our best to make all of our customers extremely pleased with our products and service (our product return rate is less than 2%), once in a while a mistake or disagreement occurs. Here are our guidelines:

  1. If there is a need for a Return, Exchange, or Refund resulting from a mistake we've made, we will of course take 100% responsibility.

  2. Should there be a need for a Return, Exchange, or Refund resulting from a mistake on your part, we will work with you to rectify any problem you might have.

  3. Please bear in mind, many of our items are Custom made to your specifications. Custom items are not returnable.

  4. For non custom items that qualify for a return, there is a restocking fee of 35% to 40% of the item(s) selling price and the customer is responsible for all shipping charges.

  5. Above Ground Swimming Pool liners are not returnable.

  6. No returns, exchanges, or credits allowed after 30 days from original date of shipment. This provides ample time to discover and rectify any errors. In Addition, ALL returns must be accompanied by a return authorization number or the shipment will be refused.

  7. Online pricing errors are very rare, but they do happen from time to time due to programming glitches, internet connectivity, etc. If during order processing, we determine that your order contains incorrect pricing, we "reserve the right" to adjust your order to reflect the correct price. In the unlikely event that this occurs, we will contact you ASAP with the updated pricing, apologize for the inconvenience, and give you the option to approve the price changes or cancel your order for a full refund. We will never change your order without your approval, but orders with pending approval cannot be fulfilled without written consent..

  8. We reserve the right to refuse service to anyone. We reserve the right to cancel orders prior to manufacturing and/or shipment. In the unlikely event that we must cancel your order, all associated payments will be returned in a timely fashion in the same manner they were collected.

Here's the LINK to initiate a product return request.

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Ameri-Brand Products Inc.
4619 Olive Hwy.
Oroville, Ca 95966
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